Shipping & Returns

Effective Date: March 18, 2026

Shipping & Returns Policy

Thank you for shopping with Together Forever.

We want you to have a smooth experience ordering from us, and we want our policies to be clear. The FTC advises businesses to clearly communicate shipping timing, return windows, and refund terms, and shoppers are also encouraged to review those details before purchase.

Order Processing

Orders for physical products are typically processed within 2 business days, not including weekends or holidays.

If we experience a high volume of orders or unexpected delays, processing times may be extended. If that happens, we will do our best to communicate the delay.

Shipping

We currently ship via FedEx.

Shipping rates and delivery estimates are shown at checkout when applicable.

Please make sure your shipping address is correct at the time of purchase. Together Forever is not responsible for delays or delivery issues caused by incorrect address information provided by the customer.

Delivery Timing

Delivery timeframes are estimates and are not guaranteed. Once an order has been handed off to the shipping carrier, carrier delays are outside of our control.

The FTC’s Mail, Internet, or Telephone Order Rule requires sellers to ship within the time they advertise, or if no time is stated, within 30 days. If a delay occurs, sellers are expected to notify customers and give them the option to consent to the delay or cancel for a refund.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please email us within 7 days of delivery with:

• your order number
• a description of the issue
• clear photos of the product and packaging

We will review the issue and, if appropriate, offer a replacement, store credit, or refund.

Returns

We accept returns of unused physical products in original condition within 14 days of delivery.

To request a return, email us with your order number and reason for return before sending anything back.

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Original shipping charges are non-refundable unless otherwise required by law.

Non-Returnable Items

The following items are not eligible for return:

• used or damaged items not caused by us
• custom, personalized, or final sale items
• digital products
• memberships or subscriptions already accessed

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, refunds will be issued to your original payment method. Please allow several business days for your bank or card provider to process the refund.

Digital Products and Memberships

Because digital products and membership content are delivered immediately, all digital purchases and Date Night Club membership fees are non-refundable unless otherwise required by law.

Contact

Questions about shipping or returns can be sent to our email.